Arbitration Procedures

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📌Important Notice: 

These arbitration procedures do not apply to users who have agreed to any Terms of Use dated February 28, 2025, or later and have not properly opted out of the retroactive application of the changes to the dispute resolution section. For those users, legal disputes will be resolved according to the Dispute Resolution Section in the applicable Terms of Use.

1. Arbitration Overview

Arbitration is an alternative to litigation where a neutral arbitrator hears and decides disputes. Arbitration proceedings are designed to provide both parties with a fair hearing in a manner that is faster and less formal than court proceedings. These Arbitration Procedures apply to all arbitration proceedings involving Kampus Konnect and its users.

2. Pre-Arbitration Dispute Resolution

Kampus Konnect is committed to resolving disputes amicably whenever possible. Before initiating arbitration, we encourage users to contact us to explain their complaint, as we may be able to resolve the matter without the need for arbitration. Users may submit concerns to Kampus Konnect, LLC, 1400 Veterans Memorial Hwy, Suite 134 - #562, Mableton, GA 30126.

Arbitration Administrator

The administrator for the arbitration will be JAMS, an independent dispute resolution organization. The arbitrator overseeing the dispute will be selected from JAMS’s roster of neutral arbitrators. Information about JAMS, including its rules and fees for resolving disputes, is available at www.jamsadr.com.

3. Governing Rules

Arbitration will be governed by JAMS’s Streamlined Arbitration Rules & Procedures, as modified by these Arbitration Procedures. If any inconsistency exists between the JAMS Rules and these Arbitration Procedures, the Arbitration Procedures will control. However, if the arbitrator determines that strict application of these rules would not result in a fundamentally fair arbitration, the arbitrator may make any necessary modifications consistent with JAMS Rules.

4. Commencing Arbitration

To initiate arbitration against Kampus Konnect, the user must complete a JAMS Arbitration Demand Form, which is available at JAMS Arbitration Demand Form. The completed form must be submitted to JAMS with a copy sent to Kampus Konnect, LLC, 1400 Veterans Memorial Hwy, Suite 134 - #562, Mableton, GA 30126. Users may represent themselves or have legal representation. Upon receiving an arbitration claim, Kampus Konnect may assert any counterclaims it may have against the claimant.

5. Arbitration Fees

Users are responsible for their portion of the arbitration fees as outlined in the JAMS fee schedule for consumer disputes. Kampus Konnect will pay all remaining fees. If a user’s claim against Kampus Konnect is for less than $1,000 and they succeed on the merits, Kampus Konnect will cover all arbitration fees. Users who cannot afford JAMS fees may apply directly to JAMS for a fee waiver.

6. Discovery Process

Each party may request relevant, non-privileged documents from the other party and may request details regarding the opposing party’s claims or defenses. Discovery requests must be served within 21 days after the arbitrator’s appointment. The responding party must provide all responsive, non-privileged documents or objections within 15 days after receiving the request. Any discovery disputes or extension requests must be submitted to the arbitrator for resolution. The arbitrator will consider factors such as the scope of the claim, cost, and necessity of the requested discovery when making a determination.

7. Communication with the Arbitrator

All communications with the arbitrator must include both parties. Exparte communications (communications between one party and the arbitrator without the other party’s knowledge) are not permitted. Conferences with the arbitrator will take place via telephone, email, or other remote communication methods whenever practicable.

8. Confidentiality of Arbitration

Upon request from either party, the arbitrator may issue an order requiring that confidential information disclosed during arbitration, whether in documents or orally, may not be used or disclosed outside of the arbitration except for purposes related to enforcing the arbitration award. Any filing containing confidential information must be submitted under seal.

9. Arbitration Hearings

Unless a party requests an oral hearing in writing within 10 days of the arbitrator’s appointment, the arbitration will proceed based on written submissions and other evidence agreed upon by the parties. If an oral hearing is requested, it will be scheduled by the arbitrator at a mutually convenient time.

10. Arbitration Award

The arbitrator will issue a written decision within 30 days after the hearing. If no hearing is held, the decision will be issued within 14 days after the final written submissions. The decision will specify any relief awarded and include a brief explanation of the reasoning.

📩 Need more help? Contact us at contact@Kampuskonnect2.com.